FAQS
FAQ’s:
Where is the venue?:
Our address is:
1-3 Elton St, St Jude's, Bristol BS2 9EH
Or, you can use the whats3words: slung.dignity.frosted
Getting to the venue:
Parking:
There are car parks close to the venue -
Colston Tower Car Park
5-min walk. Multi-story.
Reasonable price
Trenchard Street Car Park
5-min walk. Large, affordable.
£2-£3 for a few hours.
Street Parking:
Available nearby.
Metered (£1-£2/hr), check restrictions.
Coming by bus?:
Many buses pass through the main city centre, and from there it’s a short walk to Lost Horizon. Common bus services into the city centre from surrounding areas include:
Services 8, 9, 24, and 39 pass through the city centre and go towards the Old City area.
Services around Broadmead and The Haymarket: 2, 3, 4, 48, 49 and 71 all serve these stops. Once in the city centre, Lost Horizon is only a short walk away.
You can bring your bike into the venue space and park it outside or leave it in the Yard Bar area at your own risk. Your bike is your responsibility and the venue does not have any responsibility for the bike in or around the venue.
Train: We are 1 mile from Bristol Temple Meads train station.
Taxi: Taxis are able to drop you off in front of the venue.
Accessibility:
Lost Horizon is a fully accessible venue. The public areas are set out on a single level with wheelchair access to all areas of the venue. The accessible toilets have ramped access and are designed for wheelchair access. The entrance to the venue has a dropped curb and is at pavement level / step free.
Support workers are allowed free access to the venue. This needs to be arranged prior to the event via info@losthorizonlive.com where a carers pass can be arranged. These are subject to availability / capacity so please ensure you book in advance and contact the venue as soon as possible if you require an access pass.
If you need a dog to assist you within the venue then please let us know prior to the event and we will arrange the correct assistance upon your arrival. We may need proof that the dog is registered with or is a member of Assistance Dogs UK.
Please be aware that strobe lighting, fog and hazer machines may be in use at live shows and events.
Lost Property:
If you have found yourself with items missing at the end of your night, please drop us an email on info@losthorizonlive.com with the date of the event and an item description and we will do our best to get back to you. Alternatively, pop into our office Monday to Thursday between 10am and 6pm and we can help you then. Please bare in mind we are a small team!
We will hold on to lost property items for 3 months only.
Booking Tickets/Ticket Holders:
We strongly recommend advance booking for shows. We always recommend buying your tickets from Headfirst Bristol, our trusted and ethical ticket outlet. For ticket queries please email info@losthorizonlive.com
Venue Hire Inquiries:
We welcome all kinds of art, music, markets, talks and shows into our venue. We can also cater for daytime filming and hire. Please visit the ‘Venue Hire’ section of the website for more information or submit a venue hire form below. We look forward to hearing from you!
Terms and Conditions:
This ticket is proof of purchase of the above event and must be presented at the time of admission.
This ticket is non-transferable and only one ticket is valid per ticket purchased.
Tickets are not to be duplicated for the purpose of falsifying entry. If they are found to to have been duplicated all tickets associated with that purchase will be invalidated without refund.
Refunds are available at the discretion of the Promoter.
The Event Organiser reserves the right to refuse entry.
Proof of age may be requested at the venue.
Latecomers may have to wait to be seated / granted access. There will be no refunds for late or non-arrival.
Tickets cannot be re-sold. Re-sold tickets will be denied entry.
The event organiser has all rights to film, photo and video production of this event.
If the event is cancelled due to unforeseen circumstances including covid, a full refund will be issued if the event is not rescheduled.
